Service Designer | Charity | Hybrid I am looking for a Service Designer to work in a wonderful UK charity. I have worked with them and placed employees in their team previously, so I know this is an excellent company with a great culture and impactful mission! The role requires 8 days per month in their Leeds office. Salary: £45-55k Responsibilities : Define ‘to be’ delivery partner service journey to identify and deliver priority enhancements that make the most of their physical and digital touchpoints with partners, ensuring that our channels work together to in a cohesive, impactful, service experience for partners. Create and manage a digital user experience development roadmap/backlog to ensure the website is optimised to support partners, drive and deepen engagement and deliver an impactful digital service experience. Work closely with supply chain, IT, digital and other teams to scope feasibility and define key product parameters and design requirements for proposed continuous improvement work. Work with Head of Innovation, Design and Development to define their ‘continuous improvement cycle’ for at scale products and services - when and how they iterate and evolve existing designs in a way that is sustainable for the organisation. Coach and support more junior designers/line reports to nurture in-house service design capability. The ideal candidate: Has practical experience of leading the development and optimisation of existing products and services , using design thinking /human centered design approaches. Has experience of defining and delivering new digital experiences in the context of complex ‘offline’ journeys, products and services, and can combine on-line and offline touchpoints for maximum impact. Has a product or service development background in a mid-large organisation/company. Has a track record of managing development pipelines/roadmaps and can work within existing governance structures to ensure decision making happens at the right levels. Interview Process: Initial chat around the role/your experience Task stage (competed within interview, not in own time) Final chat with senior stakeholder Please apply with your CV if interested.
