Full Time / 37 Hours Per Week / Permanent

Would you like to work in a fast-growing and dynamic service?

Waste Management provide a weekly recycling and waste collection service to households in the city of Leicester in partnership with Biffa Leicester. We have a Trade Waste Facility at our Gypsum Close site, which is a service for small and medium sized companies to bring their waste to site and dispose of it within the current regulations.

Join us and you'll have the opportunity to develop knowledge of the waste services we provide. You'll be a valued member of our small team and contribute to maintaining our excellent customer service provided to users and members of the public.

This is a Full-time position working 37 hours per week, covering Monday to Friday between 7:45 and 17:15. You'll be based at our Gypsum Close Trade Waste facility however may be required to work from other sites across the city.

What you'll be doing

You'll be responsible for the day-to-day acceptance of waste, taking payments from customers and daily operations of the council's weighbridge and trade waste facility. In addition, you'll carry out administrative duties that supports the wider waste services team. this includes managing resident bookings of clinical waste collections, administering the vehicle permit scheme, assessing resident requests for bins, and supporting the administration of the garden waste scheme. you'll undertake financial admin and support the wider team including maintaining databases and records.

What you'll need

You'll have strong customer service skills with experience of taking/handling cash payments. Using excellent verbal and written communication skills, you'll liaise with customers effectively whilst handling payments and when resolving and responding to a variety of enquiries. With strong organisational skills, you'll be able to work under pressure and in a fast-paced environment; ensuring telephone/email enquiries are answered in an efficient manner. You'll have proficient IT skills to carry out general administrative tasks and maintain databases accurately.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

For a chat about this post please feel free to contact Ricky Andrew on 0116 454 3726

Assessment/interviews will take place week commencing 13th January 2025

Leicester City Council

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Waste Management Officer