Key Account Support

Ashford

Full Time / Permanent

Hybrid working opportunities

£30-33K

My client is currently seeking an experienced account support professional to join the sales support team whom monitor worldwide customers within the food retails markets on a full time, Permanent Basis

My international client supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. The mission is to preserve the gift of nature as pure as possible. achieving this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control.

You will act as the central point of contact with regards to product support, contract & forecast follow-up etc. By creating reports and analyzing customer data, you gain insights for the organisation and the customer. You dare to jump when seeing opportunities and proactively monitor and improve customer satisfaction. Your commercial attitude allows you to build strong business relationships.

In this role you interact frequently with the key account manager retail, customer service and supply chain to guarantee a correct follow-up & gain internal support for your customers. You will report to the Group Sales Support Team lead.

The scope of the role:

You provide periodic and ad hoc reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer
You translate topics from supply chain/purchasing to sales impact (constrained forecast, foil problems, discontinued items…)
Maintaining retailer’s product management systems
Proactively support account managers by managing and analysing customer files, market data and product portfolio's and prepare customer meetings.
In collaboration with the account manager you monitor, prepare and follow up tenders and quotations.
Take the lead in communication with the customer concerning:
- Item screenings coordination and article creation and introduction of new products
- follow-up of packaging (new packaging samples, first production timings, phase-out packaging stock)
- NPD samples
- Promo management (forecasting and analyzing)
- SLA follow-up
Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution (marketing, data management, supply chain, demand planning) You coordinate reporting related projects and are the internal communicator for customer-related questions (such as QA, internal data, material statuses).

Your talent

You have a master’s degree or relevent experience
5-year experience in a large, fast-moving company in a customer service, inside sales or sales support role
Building reports and analysing data is in your DNA.
You work easily with new IT systems (preferably SAP) and have an advanced level of excel knowledge. Experience with Power BI is a plus.
Customer contact & delivering service are at the top of your dictionary. A commercial, client focused mindset is a must-have.
You love networking and are able to think on an international (group) level.
You are proactive and take initiative to build a relationship with your customer and maximize the chances of success for each opportunity.
You are eager to learn, to develop and to be developed. You adapt easily in an evolving business context.
You are flexible and a multitasker which makes you able to manage complexity.
Business improvement:
You take initiative and suggest tools to optimize our processes that can also be implemented on a group level.
You are a constructive team player who helps us to grow in a structured way.
You are flexible and share a team responsibility with your colleagues.
You coach your customer service and sales support colleagues in the required processes.

Benefits

They offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. They care for their people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

21 days holiday + Bank Holidays
Cycle to work scheme
Company pension
Medicash

For further information on this role please contact Martine at Interpersonnel Recruitment

Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. All our current vacancies are on our website

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